Kevin Malone
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Recent activity by Kevin Malone-
Enable Worknet to Zendesk connection
You should get an invitation to the Worknet Admin UI. 1. Establish the connection Use the Connection tab at the bottom left to navigate to the connections page. Click the Add new button. Click t...
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Setting up End user copilot
Worknet is providing an widget that can be added to any HTML website and provide assistance to end users. Use cases include: GenAI powered support sites search Single point of contact available o...
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Installing Worknet Salesforce native app
The following includes two sections: Package installation and then adding WorknetGPT to the Salesforce Case UI. Package installation Worknet app is approved by Salesforce and is available in the Sa...
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Worknet copilot - your next-level service agent assistant
In the fast-paced world of customer service, efficiency and accuracy are paramount. That's where Worknet Copilot comes in, revolutionizing the way service agents operate. By harnessing the power of...
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Slack bi-directional Salesforce integration
Worknet supports integration between Slack and Salesforce service cloud. Your team or your customers can simply mark a Slack message that needs to create a case in Salesforce and Worknet will do it...
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Slack bi-directional Zendesk integration
Worknet Zendesk integration supports bi-directional integration between Slack and Zendesk. Here are the main capabilities supported: a. Creating a ticket - either: reacting to a message by clicking...
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Slack bi-directional Intercom integration
I. Creating Intercom Conversations from Slack Now that your Worknet - Intercom integration has been configured, you can set up the integration to work based on how you want Slack messages to open c...
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Create and modify Worknet AI Apps
Worknet AI Studio enables you to create and manage Apps, which are the primary touchpoints where end users interact with your AI-powered support solutions. Each App operates on the standard Worknet...
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Enable Worknet to Salesforce connection
You should get an invitation to the Worknet Admin UI. 1. Establish the connection Use the Connection tab at the bottom left to navigate to the connections page. Click the Add new button. Click t...
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Using the Worknet AI API
Worknet allows you to call it's Worknet Ai engine via an API. Use this link to access it: API Link and get more info. Click the [Authorize} button at the top right Enter the API Key Expand ...