Kevin Malone
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Articles
Recent activity by Kevin Malone-
Worknet AI agents studio experience
Overview Worknet Admin is a centralized platform designed for administrators to configure, manage, and enhance AI-powered customer support experiences. From handling automated responses to integrat...
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Salesforce copilot - access control aspects
The integration to Salesforce is done via a Salesforce's certified package. Among other things that package provides a secure access to Worknet to Salesforce content. After installing the package y...
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Adding Worknet to a channel
Worknet allows to effectively manage channels as well as providing insights and analytics based on channels conversation. To get Worknet to work it needs to be invited to channels. When invited it...
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AI agents widget - setup
Worknet offers five types of applications, all built on the same platform but designed to provide distinct user experiences: Salesforce Embedded Experience Zendesk Embedded Experience Slack Embedd...
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How to designate support team member
Background - Worknet supports managing Slack messages in Slack connect channels with customers as well as Internal support channels like help-desk. For Slack connect channels, Worknet can automatic...
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How to Use Channel Groups in Worknet for Easier Access & Management
Worknet has introduced the Channel Groups feature, designed to streamline your experience and make channel management more efficient. This help article will guide you through the process of accessi...
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Changing the worknet app name
Navigate to the Worknet app and click the name Click Configuration - it's take you to a web page On the web page find the app name and edit it Your app will now appear with the updated name in...