Kevin Malone
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Recent activity by Kevin Malone-
Create and modify Worknet AI Apps
Worknet AI Studio enables you to create and manage Apps, which are the primary touchpoints where end users interact with your AI-powered support solutions. Each App operates on the standard Worknet...
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Enable Worknet to Salesforce connection
You should get an invitation to the Worknet Admin UI. 1. Establish the connection Use the Connection tab at the bottom left to navigate to the connections page. Click the Add new button. Click t...
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Using the Worknet AI API
Worknet allows you to call it's Worknet Ai engine via an API. Use this link to access it: API Link and get more info. Click the [Authorize} button at the top right Enter the API Key Expand ...
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Setting up Worknet native Zendesk app
Here are the steps to set up the Worknet AI ChatGPT Native Zendesk app 1. Click this link Worknet AI ChatGPT to navigate to the Zendesk Marketplace. 2. Click the install button 3. Select the Zen...
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Create and modify Worknet AI actions
OvreviewActions are the core elements that drive Worknet AI Studio’s ability to automate support and deliver intelligent responses. An Action defines a specific task or workflow that the AI assista...
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Salesforce agent assist - copilot
The Worknet Visualforce control should be added to the Salesforce Case UI. In our example, we positioned it on the right side within a tab, but as you know, Salesforce provides various options for ...
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Welcome to Worknet
Background Worknet is the only company focused on expanding collaboration through Slack internally between departments and externally with customers and partners. Worknet adds business context to...
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Worknet agent assist for Zendesk
Worknet enhances agent productivity by offering a conversational user interface, enabling agents to access necessary information efficiently. This system supports various functionalities such as: ...
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Getting started - Install Worknet and add to channels
Here are the steps required to get Worknet installed and added to channels. Install Worknet - navigate to https://www.worknet.ai/install click the add to Slack button and follow the steps. You'd ...
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Create a Salesforce Connection in Worknet
Connecting your Salesforce account to Worknet enables seamless integration and data sync, making your workflows smarter and more automated. Follow these steps to create a new Salesforce connection:...