Kevin Malone
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Recent activity by Kevin Malone-
Setting up Worknet native Zendesk app
Here are the steps to set up the Worknet AI ChatGPT Native Zendesk app 1. Click this link Worknet AI ChatGPT to navigate to the Zendesk Marketplace. 2. Click the install button 3. Select the Zen...
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Create and modify Worknet AI actions
OvreviewActions are the core elements that drive Worknet AI Studio’s ability to automate support and deliver intelligent responses. An Action defines a specific task or workflow that the AI assista...
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Salesforce agent assist - copilot
The Worknet Visualforce control should be added to the Salesforce Case UI. In our example, we positioned it on the right side within a tab, but as you know, Salesforce provides various options for ...
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Welcome to Worknet
Background Worknet is the only company focused on expanding collaboration through Slack internally between departments and externally with customers and partners. Worknet adds business context to...
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Worknet agent assist for Zendesk
Worknet enhances agent productivity by offering a conversational user interface, enabling agents to access necessary information efficiently. This system supports various functionalities such as: ...
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Getting started - Install Worknet and add to channels
Here are the steps required to get Worknet installed and added to channels. Install Worknet - navigate to https://www.worknet.ai/install click the add to Slack button and follow the steps. You'd ...
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Create a Salesforce Connection in Worknet
Connecting your Salesforce account to Worknet enables seamless integration and data sync, making your workflows smarter and more automated. Follow these steps to create a new Salesforce connection:...
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Enabling Zendesk CSAT survey via Slack
Introduction Worknet significantly boosts your customer response rate for CSAT from the standard 5% to 25-30%. All you need to do is set up a standard Zendesk automation to send a Slack message to ...
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Setting up Salesforce copilot
There are two steps to get the Worknet app setup for Salesforce. 1. Install the Worknet app for Salesforce - use this article for step by step instructions - link 2. Enable the connection between...
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Worknet Slack app home tab
Here is an overview of Slack Worknet app home tab. It brings together the different Worknet capabilities helping you better serve your internal and external customers via Slack. Here is a brief ...