Installing the Worknet Slack Agent

This article walks you through installing the Worknet Slack Agent and connecting it to your Worknet environment.

Step 1: Install the Worknet Slack Agent in Slack

The Worknet Slack Agent is not yet listed in the Slack App Marketplace. It must be added directly.

1. Install the Worknet Slack Agent using the provided installation link. 

2. Add the app to one or more Slack channels where you want it to operate.

3. Confirm that the app appears as a member of the selected channels.

💡 You can add the agent to multiple channels depending on where you want Worknet to listen and respond.

Step 2: Establish the Worknet–Slack Connection

Next, connect Slack to Worknet from the Worknet Admin.

1. In Worknet Admin, navigate to Connections.

2. Click Add New Connection.

3. Select Slack.

Connection Settings

Fill in the following fields:

• Connection Name
  Example: Slack Agent

• App ID

  A0AAX89HDRC

• Slack Team ID
  Enter your Slack workspace (team) ID.

4. Click Save.

Once saved, verify that the connection appears in the list with a green checkmark, indicating a successful connection.

Step 3: Create the Worknet Slack App

Now create a Worknet app that uses the Slack connection.

1. In Worknet Admin, navigate to Apps.

2. Click Create App.

3. Choose App Type: Slack.

App Configuration

Complete the following fields:

• App ID
  Use the same App ID used in the Slack connection.

• Team ID
  Use the same Slack Team ID used in the Slack connection.

• Connection
  Select the Slack connection you just created.

• Slack Channels
  Specify the Slack channels this app should work in.

💡 You can create multiple Worknet Slack apps, each connected to different channels, behaviors, or data scopes.

Step 3.1: Fine-Tune the Slack App Behavior

After creating the Slack app, you can fine-tune how it responds to messages in Slack.

Navigate to:

Worknet Admin → App → Chat Bot UI

Auto Reply Mode

Controls when the Slack agent automatically responds to messages.

• None
  The agent responds only when explicitly mentioned using @<app-name>.
  Use this mode when you want full control and minimal noise in the channel.

• First in Thread
  The agent automatically responds to the first message in a Slack thread, without requiring an @mention.
  This is useful when threads represent questions or issues that should be handled by the agent by default.

• Any Message
  The agent automatically responds to any message in the selected channels.
  Use this mode for highly controlled channels where the agent should actively participate in all conversations.

Auto Reply Skipping

When enabled, the agent will skip sending a reply if no answer is generated.

This prevents empty or low-value responses in Slack.

Publish As Public

When enabled, AI responses are published as public messages in the channel.

When disabled, responses will be posted as ephemeral messages.

Zendesk Deflection

Enable this option to automatically create a Zendesk ticket when the agent cannot find an answer.

This ensures that unanswered questions are escalated to human support without manual intervention.

Feedback Configuration

You can customize how feedback is collected after each response:

• Ask For Feedback Text
  Example:
  Was this answer helpful?

• Positive Button Text
  Example:
  Yes, thank you!

• Negative Button Text
  Example:
  No, I need support

Clicking the negative option can trigger escalation, human intervention, or ticket creation.

Best Practice

Create multiple Slack apps to:

• Apply different auto-reply behaviors per channel

• Control data access and scope

• Customize escalation and feedback flows

This allows you to safely deploy proactive behavior in some channels while keeping others fully manual.

You’re Done 🎉

The Worknet Slack Agent is now installed, connected, and ready to operate in your selected Slack channels.

If you need help configuring behaviors, permissions, or multiple Slack apps, refer to the advanced configuration guides or contact Worknet support.