Kevin Malone
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Activity overview
Latest activity by Kevin Malone-
Kevin Malone created an article,
Worknet agent assist for Zendesk
Worknet enhances agent productivity by offering a conversational user interface, enabling agents to access necessary information efficiently. This system supports various functionalities such as: ...
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Kevin Malone created an article,
Enabling Zendesk CSAT survey via Slack
Introduction Worknet significantly boosts your customer response rate for CSAT from the standard 5% to 25-30%. All you need to do is set up a standard Zendesk automation to send a Slack message to ...
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Kevin Malone created an article,
Using Worknet GPT in Slack
Worknet supports multiple options for leveraging GenAI natively in Slack. As a prerequisite, Worknet needs to enable its GPT capability, and the Worknet app must be invited to any channel where you...
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Kevin Malone created an article,
Setting up End user copilot
Worknet is providing an widget that can be added to any HTML website and provide assistance to end users. Use cases include: GenAI powered support sites search Single point of contact available o...
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Kevin Malone created an article,
Salesforce copilot - access control aspects
The integration to Salesforce is done via a Salesforce's certified package. Among other things that package provides a secure access to Worknet to Salesforce content=. After installing the package ...
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Kevin Malone created an article,
Setting up Zendesk copilot
Worknet supports customer teams that operate in both Salesforce and Slack. Worknet apps are certified by both Salesforce and Slack and are available on their respective marketplaces. Please follo...
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Kevin Malone created an article,
Setting up Salesforce copilot
Worknet supports customer teams that operate in both Salesforce and Slack. Worknet apps are certified by both Salesforce and Slack and are available on their respective marketplaces. Please follo...
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Kevin Malone created an article,
Installing Worknet Salesforce native app
The following includes two sections: Package installation and then adding WorknetGPT to the Salesforce Case UI. Package installation Worknet app is approved by Salesforce and is available in the Sa...
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Kevin Malone created an article,
Using the Worknet GPT API
Worknet allows you to call it's Worknet GPT engine via an API. Use this link to access it: API L:ink Click the [Authorize} button at the top right Enter the API Key Expand the top POST, clic...
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Kevin Malone created an article,
Worknet copilot - your next-level service agent assistant
In the fast-paced world of customer service, efficiency and accuracy are paramount. That's where Worknet Copilot comes in, revolutionizing the way service agents operate. By harnessing the power of...