Kevin Malone
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Activity overview
Latest activity by Kevin Malone-
Kevin Malone created an article,
Create and modify Worknet AI actions
OvreviewActions are the core elements that drive Worknet AI Studio’s ability to automate support and deliver intelligent responses. An Action defines a specific task or workflow that the AI assista...
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Kevin Malone created an article,
Create and modify Worknet AI Apps
Worknet AI Studio enables you to create and manage Apps, which are the primary touchpoints where end users interact with your AI-powered support solutions. Each App operates on the standard Worknet...
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Kevin Malone created an article,
Configuring Worknet AI in Slack - New
Overview: Use Cases for Worknet AI in Slack Worknet AI integrates seamlessly with Slack to automate support, enhance internal collaboration, and manage ticket escalation. Key Benefits ✅ Automate cu...
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Kevin Malone created an article,
AI agents widget - setup
Worknet offers five types of applications, all built on the same platform but designed to provide distinct user experiences: Salesforce Embedded Experience Zendesk Embedded Experience Slack Embedd...
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Kevin Malone created an article,
Worknet AI Agents set up steps
Worknet can be ready in 30–60 minutes, following these steps . Identify knowledge and data sources Each data source requires an authentication key. Supported data sources include: Knowledge Base...
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Kevin Malone created an article,
Changing the worknet app name
Navigate to the Worknet app and click the name Click Configuration - it's take you to a web page On the web page find the app name and edit it Your app will now appear with the updated name in...
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Kevin Malone created an article,
Enable Worknet to Zendesk connection
You should get an invitation to the Worknet Admin UI. 1. Establish the connection Use the Connection tab at the bottom left to navigate to the connections page. Click the Add new button. Click t...
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Kevin Malone created an article,
Enable Worknet to Salesforce connection
You should get an invitation to the Worknet Admin UI. 1. Establish the connection Use the Connection tab at the bottom left to navigate to the connections page. Click the Add new button. Click t...
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Kevin Malone created an article,
Worknet AI agents studio experience
Overview Worknet Admin is a centralized platform designed for administrators to configure, manage, and enhance AI-powered customer support experiences. From handling automated responses to integrat...
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Kevin Malone created an article,
Salesforce agent assist - copilot
The Worknet Visualforce control should be added to the Salesforce Case UI. In our example, we positioned it on the right side within a tab, but as you know, Salesforce provides various options for ...