Kevin Malone

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Activity overview

Latest activity by Kevin Malone
  • Kevin Malone created an article,

    Using the Worknet GPT API

    Worknet allows you to call it's Worknet GPT engine via an API.   Use this link to access it:  API L:ink Click the [Authorize} button at the top right Enter the API Key   Expand the top POST, clic...

  • Kevin Malone created an article,

    Worknet copilot - your next-level service agent assistant

    In the fast-paced world of customer service, efficiency and accuracy are paramount. That's where Worknet Copilot comes in, revolutionizing the way service agents operate. By harnessing the power of...

  • Kevin Malone created an article,

    How to Use Channel Groups in Worknet for Easier Access & Management

    Worknet has introduced the Channel Groups feature, designed to streamline your experience and make channel management more efficient. This help article will guide you through the process of accessi...

  • Kevin Malone created an article,

    Setting up Worknet native Zendesk app

    Here are the steps to set up the Worknet Native Zendesk app  1. Navigate to the admin center.  2. Click on upload private app 3. Type in the App Name. 4. Upload the Zip file was provided.  5. Whe...

  • Kevin Malone created an article,

    Worknet Slack app home tab

    Here is an overview of Slack Worknet app home tab.   It brings together the different Worknet capabilities helping you better serve your internal and external customers via Slack. Here is a brief ...

  • Kevin Malone created an article,

    Adding Worknet to a channel

    Worknet allows to effectively manage channels as well as providing insights and analytics based on channels conversation.  To get Worknet to work it needs to be invited to channels. When invited it...

  • Kevin Malone created an article,

    Getting started - Install Worknet and add to channels

    Here are the steps required to get Worknet installed and added to channels.  Install Worknet - navigate to click the add to Slack button and follow the steps. You'd ...

  • Kevin Malone created an article,

    Welcome to Worknet

    Background  Worknet is the only company focused on expanding collaboration through Slack internally between departments and externally with customers and partners. Worknet adds  business context to...

  • Kevin Malone created an article,

    Slack bi-directional Salesforce integration

    Worknet supports integration between Slack and Salesforce service cloud. Your team or your customers can simply mark a Slack message that needs to create a case in Salesforce and Worknet will do it...

  • Kevin Malone created an article,

    Slack bi-directional Zendesk integration

    Worknet Zendesk integration supports bi-directional integration between Slack and Zendesk. Here are the main capabilities supported: a. Creating a ticket - either: reacting to a message by clicking...