Overview
Worknet Admin is a centralized platform designed for administrators to configure, manage, and enhance AI-powered customer support experiences. From handling automated responses to integrating data sources, Worknet Admin empowers users to customize AI behavior, manage user roles, and more, ensuring smooth customer interactions. This guide provides an overview of the core functionalities available within the Worknet Admin environment.

Key Sections in Worknet Admin
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Dashboard - Overview: The dashboard serves as the main screen for administrators, offering quick access to essential settings and recent activity. It’s the starting point for exploring the various features within Worknet Admin.
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Tenant Setting - Purpose: Configure settings tailored to your organization’s environment. Tenant Settings allow you to adjust global parameters impacting AI behavior across different customer-facing channels.
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Chat Configuration - Apps & Actions: Manage the different chat applications where AI assistance is deployed, including integrations embedded in Salesforce, Zendesk, website widgets, and APIs. Actions allow you to create prompt-driven shortcuts for customer inquiries, defining how the AI should respond in various situations.
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Organization Management - Users: Oversee individual users within Worknet Admin, such as customer support agents or administrators. You can add/remove users, assign roles, and manage permissions.
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Integration Settings - Data Sources & Partitions: Connect and manage data sources that the AI will reference when responding to customer queries, such as CRMs, knowledge bases, or other third-party platforms. Add, edit, or remove data sources to meet business needs, and use Partitions to organize data sources.
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Connections: Establish and manage connections with third-party services like Salesforce and Zendesk. Connections enable seamless integration when creating applications.
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