Enable Worknet to Zendesk connection

You should get an invitation to the Worknet Admin UI. 

1. Establish the connection

Use the Connection tab at the bottom left to navigate to the connections page.

Click the Add new button. 

Click the Zendesk option

Click next and then update the New Zendesk connection form.

The subdomain is the prefix of the complete URL.

In this example https://d3v-worknet.zendesk.com/

it is only d3v-worknet

You'd need to allow access to Worknet to your Zendesk system 

When approved you'll see this 

2. Set up the Zendesk app

Navigate to the Apps section

Click in the Add new button at the top right corner

Click in the Zendesk app

There are 5 mandatory fields:

1. Name

2. Domain - In this example https://d3v-worknet.zendesk.com/ - the domain is d3v-worknet.zendesk.com without the https://

3. Connection – Use the picklist to select the connection you just established.

4. System Prompt – Enter a system prompt that describes your company. We will assist you with this.

5. AMA Action – Select an action to be used for "Ask Me Anything" (AMA). The default action will be available, so you only need to choose it.

6. Optional – Select additional actions.

Now save. This should be sufficient to complete an initial test on the Salesforce side.

Optional. Click the Users tab.

Define the behavior of the Worknet widget:

1. You can display conversation history related to the case by enabling support grouping.

2. You can allow users to choose not to share their comments in the conversation history.